Returns & Exchanges
At Hawkeye Vintage, we strive to ensure your luxury finds meet your expectations; however, due to the unique nature of pre-owned designer items, we offer returns for store credit within 14 days of delivery. All items must remain in their original condition with all security tags attached to be eligible for processing.
Return Process
- 1.Initiate Your Request
Contact our concierge team within 48 hours of receiving your order to request a Return Authorization (RA) number and document any concerns.
- 2.Secure Packaging
Carefully place the item back in its original Hawkeye Vintage packaging, ensuring all authenticity cards, dust bags, and accessories are included.
- 3.Shipping and Tracking
Ship the parcel back to our warehouse using a trackable service; we recommend purchasing shipping insurance as we are not responsible for lost transit.
- 4.Inspection and Credit
Once our specialists verify the item's condition and authenticity tags, a store credit will be issued to your account minus the original shipping costs.